24/7 customer support
Round-the-clock assistance so your passengers and partners are never left waiting—whenever they reach out, we are ready.
Since 2022
About Airdesk Solutions
We began as a tight-knit team of aviation and technology professionals—and we grow stronger every day, trusted by airlines and partners who need reliability at scale.
From our office in Punjab to clients across continents, we combine human expertise with disciplined processes so every ticket, every call, and every dataset is handled with care.
Our office
Our workspace in Gillco Valley—where strategy, training, and 24/7 operations come together.
Our story
What started as a small company built on professionalism and trust has evolved into a growing operation. We invest in people who understand airlines, GDS tools, and the pressures of passenger service—because your brand is on the line with every interaction. Today we stand beside major carriers and travel businesses with the same hands-on ethos we had on day one, only with broader reach and deeper capability.
What we stand for
Aviation support for major airlines
Deep experience supporting leading carriers with reservations, changes, and complex itinerary handling at scale.
B2B & B2C corridors
We navigate both corporate travel programmes and direct passenger channels, keeping messaging and processes aligned across the airline ecosystem.
GDS expertise
A fleet of agents proficient across major GDS platforms—trained to resolve fares, inventory, and schedule challenges with speed and accuracy.
Sales upscaling
Structured upsell and cross-sell approaches that protect revenue while improving the traveller experience.
Multilingual support
English, Punjabi, Hindi, Italian, French, and German—so you can serve diverse markets with confidence.
Finance, invoicing & audit
We support high-volume ticket data: invoicing, large-ticket reconciliation, and audit trails for airline costs and related spend—clear records you can stand behind.
In-house CRM
Our integrated CRM ties together voice, WhatsApp chat and calls, multi-region routing, and VoIP—one place for every conversation.
Global time zones
We organise teams and handoffs so support stays coherent whether your operations centre is in Europe, Canada, or Asia.
EuropeAligned with European business hours for carrier and agency partners.
CanadaCoverage that follows North American operational rhythms.
AsiaLocal depth across Asian markets and time bands.
Visit & reach us
- Office
SCO 70, Gillco Valley, Sector 127, Kharar, Punjab 140301, India - Management
management@theairdesk.com - Office hours (contact & official enquiries)
Monday–Saturday, 10:30 AM – 7:30 PM
Aviation support for airline operations runs 24 hours a day, 7 days a week—separate from standard office hours, so passengers and partners are covered around the clock.